Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns

We stand behind the quality of our products & guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge — simply contact us with a photo of the items in question & one of our representatives will issue a replacement. Replacement orders are prioritized in our production facility in order to ship as quickly as possible. We do not offer returns, refunds, or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at cheesemonger@acrimonyandcheese.com.